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Support

Need help with a gift, hamper or corporate order? Our support team handles practical questions, delivery coordination and styling details across Sandton, Cape Town and Durban. For direct help, send a message through our contact form and we will guide you on the next step.

Order help for gifts, hampers and wrapping

If you are placing a single gift order or a large corporate packng run, start with the basics: what you are gifting, how many units you need, where it must go, and when it must be ready. That lets us advise on paper, ribbon, notes and hamper items without wasting your time.

We assist clients in Sandton, Rosebank, Bryanston, Cape Town, Durban and Umhlanga, and can coordinate collection or delivery where needed. During busy periods like year end, Valentine’s Day and wedding season, early booking helps us keep your finish neat and on time.

  • Single gifts and small family orders
  • Bulk corporate gifting packs
  • Wedding favour styling and guest gifts
  • Seasonal orders for staff and clients

How to brief us for a corporate gifting programme

Corporate gifting works best when the brief is clear. Tell us your budget per person, quantity, brand or event colours, and whether the gifts need a formal finish or something warmer and more personal. If there are approval steps, we can work around those too.

Anele Dlamini and the team handle programmes for launches, conference packs, client thank-yous and staff gifts. We can help with note writing, ribbon personalisation and event gifting setup, including sorting gifts by branch, team or recipient list.

  • Budget guidance in Rand per gift
  • Recipient names or category lists
  • Delivery dates and venue access details
  • Any packing or labelling preferences

Delivery, collections and venue coordination

We arrange collection and delivery coordination for local orders, including gifting points in Cape Town and Durban. For venues, offices and private homes, it helps to share security rules, loading bay access, parking limits and any municipal or body corporate restrictions ahead of time.

If your event is outdoors or near the coast, let us know. Coastal humidity can affect paper and ribbon finishes, so we can advise on packing and timing. For schools, offices and hotels, we will also confirm who signs for the order and where it should be left.

  • Sandton studio collection
  • Delivery coordination for events and offices
  • Venue drop-offs with contact person details
  • Timed handover where required

Wedding favours, notes and presentation details

Small presentation details matter when you are gifting for weddings. We can style favours to suit your colour palette, write gift notes, and keep each item consistent across tables, guest packs or welcome gifts. If you need a few sample directions first, send a photo of the invitation or décor.

For bridal showers, engagement gifts and wedding mornings, we keep the look polished and practical. This includes ribbon choices, label styles, tissue colours and the way each item opens, so the guest experience feels considered from the start.

Seasonal planning for busy gifting months

Seasonal gifting is easier when planned ahead. December, Easter, Women’s Day and the build-up to conferences often bring larger orders and tighter lead times. If you are ordering for multiple branches, give us the headcount and spread of dates so we can pace the work properly.

Jason Naidoo and Sibusiso Khumalo coordinate studio flow and handover timing, while Bianca van Wyk checks the styling details. That means less back and forth for you and fewer last-minute surprises when the gifts are due out.

Contact the support team directly

For order updates, practical questions or help choosing the right finish, send a message through our contact form. Let us know your name, company if relevant, the service area, and what you need done. The more detail you give, the quicker we can respond with the right options.

Support is managed from our Sandton studio with assistance across Cape Town and Durban. Naledi Mkhize oversees the team, and we aim to answer clearly, keep things moving and make sure the final presentation matches the brief. No fuss, just proper follow-through.

Planning something? Send the team a message.

Contact form